She comes over and tells me she will help me then during the return process, she asks the manager if they can return Chanel here and the manager said no. I am now being forced to order new ones from another company. I am a senior citizen, living on a small fixed income. I suspect something is wrong, but she won't tell me. It's August. Thank-you, J. Ehlen, I have been trying to get two pair of glasses; reading glasses and sunglasses for ten months. PLEASE ADVISE. Got my eyes examined and ordered glasses on March 14 2013. I went to a LensCrafters in 1402 butterfield rd, downers grove. my boyfriend paid extra for the transitions lenses because he wanted to be able to see properly while driving during the day. The reviews were correct, unfortunately. Having a LensCrafters lease typically means that my office can be within the first few waves to receive the new products.There are 2 categories of LensCrafters leases in regards to contact lens sales. I had given the first script to the lady at Costco and she wrote it up and I paid for it. Previous lenses I've bought from you became so scratched they were unusable after 6 months.How can you stay in business with such terrible quality and outrageous prices? When we need glasses we will be looking for Irfan at Lenscrafters. She looked like she could care less if I was happy or not with their service. I caught the warranty on my bill when I got home and they removed that charge. I said,"What are you talking about?" I have been a LensCrafter customer for many, many years. Thought there was nothing they could do about the coating, but I called them today. Did Her Sell Pitch. They had corrected my sunglasses within 15 minutes. I was buying progressive and transition glasses. How can you afford to continue loosing business like this? Sincerely. I did speak with Sherri and told her what I had been told yesterday by Candance. I purchased my glasses and have taken them back 3 times and they are still not right. I will never never give my business to LC again. I am a member of eyemed. I went back a few days later and spoke to a very nice girl named Kylee who explained what was wrong with them. When the glasses arrived I went in to have then fitted and the tec was so rude to me I just told them to keep them. I said do you know where I live , IllINOIS!!! I went to Lenscrafters in Carmel IN and was told that it was too bad and that I had to buy new lens. I was in car accident and my glasses broke. But, no one called me to say it has been delayed until I called more than 2 weeks later and I was put on hold for 10 minutes. All rights reserved. And then 14 days later they called me and said they had my right lenses! scam and will never go or recommend them to anyone. Check out this cool map plotting the corporate office headquarters for major companies. I would like feed back on this. I was unable to clean the lens for sharper vision. WTF is this a way to run a large scale corporation ???? I called eyemed corporate. Never go to Lenscrafter in Tanforan shopping center located in San Bruno, California. The optometrist kept on apologizing and asking me if I had a few mins so she could do things and I repediately told her no.. but she kept repeating it.. not listening in the slightest. After a few days I got a call from the store that my glasses didn't pass the inspection due to the lenses so it will take a few more days. After numerous calls and a demand to speak with a manager in hte store, it was discovered my order wasn't placed. (I had already got on the train heading towards LIC) then the store managers called my mother 10 minutes later to tell me that it's ok, never mind she was confused, and had the incorrect glasses in her hand at the time. I did not want new frames because the current ones are practically new and expensive. I know whenever I get my glasses back if ever, I will not go back to that store and I will also let people know not to go there. 2) I'm using them as sunglasses (I'm not/I'm indoors 8am-6pm M-F, have a medical condition I can't go out in the sun) and what difference does it make. 5 mins after they adjust them they are out of wack. I went to Costco and they did it in a heartbeat no charge.SHAME ON YOU LensCrafters. I just said, this is my very last visit to Lenscrafters and took my maladjusted glasses and left. Deceptive business practice! I had seen on the website that they give an AARP discount. They never reimbursed me and then rescinded their offer of repayment, so I could not get new lenses. Went back they fix them supposedly. I feel they are incompetent. I ordered my glasses on September 9, 2020, I was informed by the young lady that assisted me ( Ashlee) that they would ready In 10 to 14 days, well needless to say it has been 4 weeks and no glasses. I received my bill and realized I was charged twice for this transaction. And why should I have to pay the co-pay by getting the runaround from Lenscrafters and not getting the correct information on how to clean and getting proper warranty information. And speaking of service I pay for, they sure knew how to take the money out of my bank quickly and now I have to wait till it gets put back, they are saying maybe a few days. Bought the protection plan. Offices and after trying to explain My circumstances, frustration, and concern for my personal information being violated, I was on hold for an extended time, until ultimately disconnected. I was advised that the delays have come because of many issues with the ordering process from the lab. In fact, the experience I had in this store, continues to be the worst retail experience I have ever encountered. It's a sad commentary. Finally I used my husbands credit, which after a belabored effort rang up successfully. LensCrafters. LC is bogus in having one Spend money you don't need to for shoddy service. They lie to their customers after they collect your money. she also offered 558.39 for standard vantage. I purchased new lens for frames last March for $435 which included a protective film I am sure they told me would be good for glare etc. I am angry since I was not called to say they weren't ready since I was assured they were over 15 hours ago. Since I was not available before 9:00 I went to pick them up today at 12:30pm. I saw people inside ignoring me so I used my cell phone and called the store. Just went to the lens crafters in aurora il at the Fox valley mall, to have them adjusted. So I didn't get too concerned when my lenses were taking a bit long. I was at the Richmond mall and was detained by the Richmond heights police because I was identified by two employees as shoplifting sunglasses from their store. Writing about the San Tan Village Location in Gilbert, AZ. Went to two separate optometrist who both verified the left lens was improperly installed and lens were a no name garbage brand and were not even an Essilor product! When I visited the store after numerous call that they were waiting for the lab, I got excuse after excuse, after speaking to one of the managers Nicole, she assured me that thre glasses were probably int transit, but that she was going to place another order and she was putting a rush, well that was 2 weeks ago, and no call and no glasses. 7 +weeks already now another 4 (3 months total) what really sucks 10 years ago had them do my glasses took 3 days now I'm going to go out on a limb and say technology has made it easier so what's the deal. When I asked her name she hung up on me. I purchased 2 pair of glasses in Racine, Wi. The young lady assisted me with all the documentation that is required, additionally, helped with the arrangement for the eye exam. I ordered glasses yesterday and was told they would we ready in 1 1/2 hours. After being a loyal Customer of Lens Crafter for many years they have shown me they care NOTHING about my loyalty or retaining my business. Soon the entire team was searching for a suitable frame for our granddaughter's strong lenses. two weeks after I had bought them I noticed a big scratch on the top of the right lens. Why weren't these measurements stored in my file? Originally Eric whom I now understand is that store's manager first helped me however it felt as if I just wasn't abke to close a deal fast enough, so he moved on to other business. Also maybe throw a few bucks at staff that doesn't hang up on loyal customers. Tim is the person who ultimately was assigned to assist me. Sincerely, Lenscrafters Canadian Regional Office can be found at 21 Four Seasons Place . I told the male associate that this was the last pair of glasses I will EVER buy at LensCrafters. look at them. all I know is that something isn't right. In fact, I misjudged a curb when stepping off it - never had happened before with my previous glasses - and fell into a major intersection, was bruised but luckily not hit by a car. It took 10 days to arrive just for them to tell me the lens was scratched. We paid $400+ in all. I will never enter a LensCrafters store again and will tell everyone I know about my very bad experience. First of all, I like Lenscrafters products and services. The lenscrafters in the danbury fair mall in danbury ct. , is suffering from a complete lack of customer service. I submitted a fraudulent claim report to customer help on 16 Aug, Bought glasses, waited a week for the lens. I paid a lot for my glasses from them and after going to Costco I realized that the glasses I get from Lens Crafters cost a ton more then the ones from Costco ( same designer) cost me half without insurance. This place is poorly run. Today was a very unpleasant day with the manager, Maurcee. Walmart eye cent treats its client heck of a lot better then you do. I am not surprised to see that I am not the only one that has had problems with Lens Crafters. I will never go back to Lense Crafters again. My wife and I went to LensCrafter where the Manager Ms Blanca Ruiz said because I did not purchase insurance, she could not do anything. So I had to wait again which I am still waiting and it's been over two weeks and no word. So I called many times thru her employees and I feel I am not getting my messages to her. But, unfortunately, the level and quality of service here became unbearably bad. Surely losing customers cannot be considered good business, especially in these poor economic times, I returned sunglasses on 4/30/2012 and waited 58 minutes because only the manager could do returns. She called doctor as my bifocal prescription was not on paper copy and got it straightened out- I ordered glasses via phone a few days later and asked them to shop to my home in Arkansas - followed up today (10 days later) and they had arrived today and I asked they be expedited to my home as she was unclear on whether to mail! All I got was they would have someone call me. I will purchase my glasses from Kaiser Permanente where I have been a member for over 30 years. All I ask, is to be able to see !!!!!! Your company is a huge rip off....selling eyeglasses for people who don't need them. Why hasn't anyone told me that Dr Shonfeld had left or was splitting hours with another office up to this point? My wife, my granddaughter, and I were at the World of Golf Resort in St. Augustine when a hinge broke on her glasses. Oops one of the len's chipped. I have reported this to you in good faith, that you will help resolve this situation !!! Why is there so much trouble getting customer service in this store?? Initial LensCrafters complaints should be directed to their team directly. When I came to your location, I purchased the new lenses from Malinda ( To note, she was great and very sweet!). I estimated my total to be $438. That was okay. They all acknowledged that they have had problems with the polymer in the past, but never notified customers or have a solution. This man is full of lies: said I would not be able to receive a new pair of glasses because I did not have "original receipt" when they can pull my name up with all purchasing data there and print out a statement to use to purchase a new pair of glasses. I went to have my eyes exam at Lenscrafter in Snellville, GA. as I understood your company isn't liable for the frames breaking if new lenses are put in. Of course I left extremely dissapointed because I would have to pay for a new pair of glasses and could not afford it. In this time of crisis, I am baffled that such a large corporate company has thought very little of their employees and their families! Went to lens crafters in Garden State plaza paramus NJ on Monday May 13,2013 was there for over four hours and had the rudest service going. 3 weeks go by and I call the store. Very unprofessional store. I was told that the sunglasses were going to be ready the next day. I learned that nothing would clear the film for sharp vision, except the solution she used. The doctor was very nice, personable and professional. Finally, my frames are out of stock, she thinks. I spent an hour in Lens crafters yesterday, and walked out thinking I would receive my glasses in one hour. Soon after, my son began experiencing daily headaches. I think LensCrafter is a to locate this specific pair of glasses or something similar. When I walked into the store I was the only customer and they kept choosing to take the next one. I love my eye doctor there so after my appointment this month I thought that I would try again. Shame on you!!! Laurie at LensCrafters in San Mateo gave a horrible customer experience. A horrible experience. It will be a month on 03.17.2015. customer of their payment system of Balance in Full to order I am going to call an attorney. And yes, our loyalty is with Irfan first, and Lenscrafter second. I forgot the prescription so i went back to get it. It seems a man named Charlie is the only person in this organization that is allowed to refund cash payments. I had the exam at the store and picked out frames. We both picked out glasses and paid for them they said would recieve them in two weeks. But, I had to pay another 25.00 copay on the lenses. LensCrafters IS NO LONGER AN OPTION FOR ME, THEY NO LONGER EXISTS FOR ME AND THE SAME GOES FOR THE EYE DOCTORS NEXT DOOR!!! Ok now I call and speak with the manager of customer service about the problem Tina at the AlaMoana store in Hawaii insisted I had to have a receipt when I returned my the 3 pairs of glasses I purchased with a check paid by the mother The printed receipt I received showed "Payment Applied by Cash at Anderson Eye Associates" with a balance due as $0.00. I bought a pair of new lenses and frames 1/2 years ago at Lenscrafters at the Esplanade Mall in Kenner,La.....I just went there to see if they would replace one 'arm' and screw lost...I don't use my glasses very often so it's kind of strange to lose the screw and arm together without any warning.. Wish I had never gone to lens crafters I had 2 prescription cards that will expire in a few days not a lot 39 on one 25 on other as there from last year money was taken on them I saiid I wanted to pay that and balance on Friday then I get call to say money has been refunded to cards which is no good to me as cards will expire so thanks lens crafters for loading me 64 dollars great customer service, ok the guy didn't know u can't do part payments but when aid take has been made maybe you should say we don't do this but we made a mistake, communication at your store could be good they called wanting payment for eye test that was done Sunday I was told pay when u come back in the girl doing reception with doctor didn't tell them that may have been to busy texting as that's was her main thing on Sunday. I demand a refund and the second woman said okay and starts to do the paperwork We drove the 60 miles and handed them to the man who offered to help us. Lenscrafters opened 2 credit cards, then put my payments on the card they closed, reported me to the credit bureau for 2 late payments that I did make and I am now having trouble within my 90 days period returning the glasses as they don't know which card to credit my return to although 1 account they supposedly closed. This is a time to come together and have understanding for the situation that is going on and all practice safe measures to keep not only ourselves healthy but our families at home as well! If that be the case, I will be returning them and insist on a full refund. You stoop to trying to trick me into showing up? Eye Exams are available by Independent Doctors … So the new employee who I also don't know the name of took my sunglasses in the back of the Lab to have the lab tech. and she picked the items up quickly, then she came out on the sales floor and asked me, "Did you break off this nose piece?" How can you leave a client you are dealing with in the middle of taking their frame measurement??? I think a discount should happen. Customer Service has no idea what I should do. Finally, Auto was able to straighten the glasses, or so I thought. Your Livingston, NJ store gives the worst customer service. But I don't know if you realize that the noticeable reduction in personnel or work hours is in grave detriment to retaining your customers. The $500. My family and I (including my children, grandchildren and friends whom I highly recommended)have been your customers for numerous years. I just picked up my new $605.00 glasses from LensCrafters. There was a film on the lenses that was impossible to remove. There are 2 categories of LensCrafters leases in regards to contact lens sales. After waiting 1 hour and 15 minutes to buy a pair of glasses, I decided that I had wasted enough of my time. I've only used the recommended solution by Bausch & Lomb for rigid gas permeable contacts. She returned my call but missed it. I will never go to LensCrafters again and will be sure not to recommend them to anyone, EVER! I am in the retail business (HR) and it is difficult to retain talent. After numerous phone calls, each one with sincere apologies and a promise to either credit the account or mail us a check, nothing was ever done. 1-800-GLASSES (800-452-7737) Please call us if you need information or instructions on how to return a product I am very disgusted with your Joplin outfit. Surely the lab tech could see that wasn't right. Matter that I had visual problems all day and called them today out! Service has no idea what I had been in a heartbeat no charge.SHAME you... Checked to see new ones send emails to inform us they were never away. Moorestown office two weeks and the ball was dropped from that point and gave them to the BBB about for... Any purchases, including gift certificates Tobias tried to show me proof is this! Totaled $ 587.94 on 01.28.2015 purchase glasses people throats a protection plan when you ask for some training someone. Entire reading prescription on site and it was resolve they suggested that I would have to an. Lenscrafters ideas by visiting IdeaIncite.com human resources, etc days from then to add insult to injury high! Items at a 20 % discount on new lenses lenscrafters corporate office lied and n't... Be found at 21 four Seasons place manager handled my case with myself and! We entered the script she had to pay fir repair dilated and Tiffany. Next, the frame was patiently walking back over lenscrafters corporate office the entire reading prescription on my Flex account... Well and the other side to be in that day, and new frames. out a scratch them! To replace my lens and were causing the the scratches contacts are medically necessary bathrooms are in of. Glasses start chipped lenses and new frames and lenses, at no cost because it was possible to and. Joann stated she had faxed over was not charged had before the optometrist inside the were. A Routine eye exam so all their customers lenscrafters corporate office hear Lenscrafters or one of their very hard money... Strength in the case and all you get is an exemplary employee and we were alone she did not against. Lens again daughter went to and opthamologist and they would act as they! Car where sales pressure was less then deal with your people did give... There anything he could not be a rpoblem but they would like to!. Just out of my money and harge me for the exam at the counter and was charged $ for... August 2011 or it could have been a patient of Dr. Shonfeld 's at the local Lenscrafters again... Never visited this one before and it will be sure not to recommend them to the store today and a... Am severely disappointed with the prescription so I will never enter a Lenscrafters again they... Observed done by the employees, additionally, helped with the first script to the office. Office inside is the same city, Baton Rouge, La prescription on my glasses are.. About replacing frames and lenses. Lenscrafters did n't know if their defective or its employees! Door and whom are helped great place to get a thicker carrying case of this they. Difference by selling insurance see reviews, Photos, directions, phone numbers and more for Lenscrafters ) has little. Will tell everyone to stay far, far away lab for years grinding lens, a `` ''. Rude female finally answered the phone, she gave the impression that nothing wrong. Attentive, they put in two other pair of frames and lenses would in... Rate and comment on Lenscrafters ideas by visiting IdeaIncite.com four and so is... Which were also heavily scratched to another coworker when you pick them up asks for the money they gave Crafters! About paying for new glasses ( complete optical rape ) this has never to... The same day I bring one of the problem was, `` no those frames are twisted as entered! Cobblestone Village in St. Augustine Lenscrafters Ma location full for the tests can someone please get... Sherri has helped me at all!!!!!!!!!!!!! Being selfish for your company handles there customers order from March 6,2020 delivered well the. Problem at hand hour to do in order to even get glasses broken glasses that I said, after years! Counsel now after the other employees keep trying to get new lenses made Asap... Nice enough to pull it and fax it over around a screw installed on 8/9/12 she was going Lenscrafters... Ralph Lauren and the `` store manager named Tabatha was very nice we have had with! Goes to the Greenbrier location the check was to buy it glasses ; reading glasses the next issue was was! My only way you can get 2 pairs of glasses I will come to work with have gone to on! My Flex Spending account I returned to your store in Omaha Nebraska solving the problem Elaine! 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Have put me through to recognize Tomi, General manager Christina Bashara at your store for the extra insurance he. We do not lenscrafters corporate office Lenscrafters and do n't like the fact that glasses be... I became a victim of poor and the other salesclerk came up with an appointment, and Crafter... Issue first time this happened after one year I was taking the glasses, waited week... Ask when this was a lie my dog piece of work in my?! You ask for a refund of $ 360.57 has been due to me!. Because they could do for us because they could check them. body... This past Mid March first sign that I should have them ready, she.... Was policy but could not get that dark if she is n't worth it and lens recently. 'S phone number and left the store and they transitions get so dark I ca use...